Shipping Policy

Last Updated: May 21, 2026

This Shipping Policy explains how orders placed through TRUEHEAR are processed and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during holidays, sales, or high-demand periods.

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Delivery times vary depending on your location and shipping carrier.

Shipping delays may occur due to:

Estimated shipping times are not guaranteed.

Customers are responsible for providing accurate shipping details at checkout.

If incorrect information is submitted, we may not be able to update the order once processing begins.

If your package appears delayed or lost, please contact us and we will assist in investigating the shipment with the carrier.

If tracking shows delivered but you did not receive the package:

If you still cannot locate the package, contact our support team.

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

Customers are responsible for any applicable import charges unless otherwise stated.

If your order arrives damaged, contact us within 7 days of delivery and include photos of:

We will review the issue and provide an appropriate resolution.

For shipping-related questions:

Email: support@truehear.store