Refund & Return Policy
Last Updated: May 21, 2026
At TRUEHEAR, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
1. 60-Day Risk-Free Trial
We offer a 60-day risk-free trial on eligible hearing aid purchases. If you are not satisfied with your order, you may request a return within 60 days of delivery.
2. Return Eligibility
To qualify for a return:
- Your request must be submitted within 60 days of delivery
- The product must include all original accessories
- The item must not be intentionally damaged or misused
- Proof of purchase or order number is required
3. Non-Returnable Situations
Returns may not be accepted if:
- The return request is made after the 60-day period
- The product was damaged through misuse
- Major parts or accessories are missing
- The item was returned without contacting support first
4. Return Process
To request a return, contact us at:
Email: support@truehear.store
Please include:
- Full name
- Order number
- Email used during checkout
- Reason for return
- Photos or videos if applicable
Our support team will review your request and provide return instructions.
5. Refund Processing
Once your returned item is received and inspected, approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos or videos.
Once reviewed, we may provide:
- Replacement
- Refund
- Store credit
- Alternative resolution
7. Order Cancellations
Orders are processed quickly. If you wish to cancel an order, contact us immediately.
If the order has already shipped, cancellation may no longer be possible and a return request will need to be submitted after delivery.
8. Exchanges
We may offer exchanges for damaged or defective items depending on stock availability.
9. Contact Us
For return or refund assistance:
Email: support@truehear.store