Privacy Policy
Last Updated: May 21, 2026
At TRUEHEAR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Shipping and billing address
- Order details
- Payment information
- Customer support communications
Automatically Collected Information
- IP address
- Browser type
- Device information
- Website activity
- Cookies and tracking data
Payment information is processed securely through trusted third-party payment providers. We do not store complete credit card details on our servers.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Prevent fraudulent activity
- Send promotional emails if you subscribe
- Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance, personalize your experience, analyze traffic, and support marketing efforts.
You may disable cookies through your browser settings, although some features of the website may not function properly.
4. Sharing of Information
We do not sell your personal information.
We may share limited information with trusted third-party service providers including:
- Payment processors
- Shipping carriers
- Email marketing platforms
- Analytics providers
- Fraud prevention services
- Customer support systems
These providers only receive the information necessary to perform their services.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, misuse, disclosure, or alteration.
However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Opt out of marketing emails
- Request a copy of your stored data
To make a request, contact us at:
Email: support@truehear.store
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. International Users
If you access our website from outside the country where our servers are located, your information may be transferred and processed internationally.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: support@truehear.store